Who we are
SwaplyFits is operated by web-flow.life. For privacy questions, contact matthew.fenero@gmail.com.
Information we collect
We collect your account email, any account name you provide, login information, credit balance, purchase records and messages you send us. Passwords are handled by our authentication service, not stored as readable passwords by us.
You may upload personal photos of faces, bodies, pets and cars, alongside photos of clothing, hairstyles, rims, piercings or other items. We also store your editing instructions and generated results. Photos can contain identifying details, including other people, locations and number plates.
Your email privacy
We do not sell email addresses or share them for advertising or marketing. Your account email is not shown to other users. Essential providers may process your email to authenticate your account, deliver account emails and handle Stripe payments.
We do not attach your account email to AI image or support requests. Email addresses typed into editing instructions or Help messages are removed before being sent to AI. App error reports omit raw exception details and private account information. Do not include email addresses or other sensitive text inside uploaded photos; photo content is processed by AI.
Help is text-only. Support conversations are not saved by SwaplyFits and cannot access your account or photos. If you email human support, we receive the information you choose to send.
AI processing and service providers
When you generate a try-on, your photos and instructions are sent through Lovable’s AI service to Google’s Gemini image model to create an edited image. AI results may be inaccurate. Uploaded face photos are used as visual references for editing, not to identify you through a face-recognition login system.
Lovable Cloud provides account and file storage services, and Stripe processes credit payments. We do not receive your full card details. These providers process information under their own terms and privacy policies. Processing may occur outside Australia; we cannot promise that AI providers immediately delete submitted images or never retain them.
We use information to run the service, keep accounts and payments secure, fulfil purchases and answer support requests.
Who can see your photos
Your uploads and saved results are private to your signed-in owning account in the app. Other users cannot browse them, and we do not publish a public photo gallery or automatically create shareable photo links. Service providers process photos as needed to deliver the service; authorised access may also be necessary for support, security or legal obligations.
If you download or deliberately share a result yourself, anyone you share it with may keep a copy. Protect your login details and only upload photos you have permission to use.
How long photos are stored
Photos selected before generation are held in the current page and are not saved to your account until you submit a try-on. Leaving the page before submission may discard them.
Once submitted, uploads and generated results are stored without a scheduled expiry until you delete them yourself in the app or ask us to delete them. Uploads may remain even if a generation fails. Saved results are available in My Looks. There is currently no automatic photo-deletion schedule.
Purchase and security records may be retained separately where needed for accounting, legal obligations or dispute handling. Backup copies may remain until the relevant provider’s backup retention period ends; deleting app files does not recall downloaded copies or override independent provider obligations.
Access, correction and deletion
You can delete your own photos and results in the app at any time. In My Looks, press and hold a look on a phone (or right-click it on a computer), then confirm the delete prompt. This removes the saved result and the uploaded photo it used from your private storage, and removes that look from My Looks. If another saved look still uses the same uploaded photo, that upload is kept until the last look using it is deleted.
To delete your entire account, or photos and uploads that are not shown in My Looks, email matthew.fenero@gmail.com from the email linked to your account. Include the relevant look or approximate generation date if requesting only specific photos.
We verify account ownership before granting access or deleting information. You can also request access to or correction of your personal information, or make a privacy complaint using the same email. We will explain any information that must be retained by law and any limits on deletion by independent providers. If a privacy complaint is not resolved, you may contact the Office of the Australian Information Commissioner where applicable.
Cookies and changes
We use browser storage and session technologies to keep you logged in and operate the app. This policy may change as the service changes; the date above identifies the current version.